Platinum Service

Our Platinum Service Includes:

• One scheduled preventive maintenance visit per year
• Free labour for breakdown service required for the duration of the contract
   (9.00am to 5.00pm Monday to Friday)
• Electrical safety test to confirm earth continuity
• Written service report detailing actions and recommendations
• The instrument or system is fully checked and adjusted to manufacturer's specifications
• Free technical phone support
• 15% discount on service consumables items
• Replacement parts for faulty electronics boards and components and mechanical items.
(Parts misused and abused excluded, normal wear and tear items excluded, consumables excluded, ie. brushes, filters & oils)

    For The Product Families:

    • Balances
    • Centrifuges
    • CO2 Incubators
    • Cold Storage Units
    • Cryopreservation
    • Environmental Chambers
    • Freeze Dryers
    • Furnaces
    • General Purpose Incubators
    • Microplate Instrumentation
    • Pipettes
    • Ovens and Vacuum Ovens
    • Shakers, Stirrers and Mixers
    • Thermal Cyclers
    • Vacuum Concentrators
    • Water Baths
    • Water Purification